Programme

Principles of Customer Service - Certificate

London South East Colleges

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This course is split into seven manageable units:

Learn to deliver excellent customer service
Increase awareness of understanding and meeting customers’ needs
Giving a great customer experience
Learn from feedback and promote products and services
Principles of customer service and delivery
Understand customers
Understand employer organisations

This course is FREE and delivered online.

Eligibility requirements

Be aged 19 years or over
Have lived in the UK for the last three years, or be able to prove your residency status, for example, indefinite leave to remain, settled status or you are an asylum seeker who has been in the UK for more than 6 months

London South East Colleges

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