Skills

Customer service specialist level 3 (Apprenticeships+)

Capital City College Group

The customer service specialist level 3 apprenticeship is a great opportunity for learners who want to develop their skills, knowledge and behaviours in dealing with more complex or technical customer requests, complaints, and queries. The apprentice will be able to gather and analyse customer information and data that influences change and improvements in service, utilising both organisational and generic IT systems.

CCCT runs this programme over 18 months, with a learning period of 15 months and an end point assessment (EPA) of up to 3 months.

This course is for:

Individuals working in an organisation in a customer service supervisory role who has wider knowledge on organisation’s products and/or services, gathers and analyses data and customer information that influences change and improvements in service
Prior experienced in customer service role desirable
Individuals working in various organisations in customer service supervisor/specialist role

Capital City College Group

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